Refund policy

Return Policy

We offer an exclusive 30-day defective return policy. If you receive an item that is defective, please contact us at support@bigohbox.com within 30 days of receiving your order, and we will replace the defective item.*

If you have any concerns or are unhappy for any reason, please email us at support@bigohbox.com. We are committed to working together to resolve any issues and will do our ABSOLUTE best to ensure your COMPLETE satisfaction.

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Damages and Issues
Please inspect your order upon reception and contact us immediately if an item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.

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Exceptions / Non-Returnable Items
Due to the nature of our products, we cannot accept returns on any items except those deemed defective. If you have questions about your specific item, please contact us at support@bigohbox.com.

*Note: Due to limited stock and product availability, the replacement item may vary but will be of equal or greater value than the original purchase.

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Exchanges
We do not offer direct exchanges. If you receive a defective item and it qualifies for replacement, we will work with you to ensure the issue is resolved.

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Refunds
Refunds are not part of our standard policy. Instead, we focus on replacing defective items to ensure satisfaction. If you feel a refund is necessary, please contact us at support@bigohbox.com to discuss your situation.

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If you have any further questions or concerns, don’t hesitate to reach out to us at support@bigohbox.com. We’re here to help!